DOUBLE DEBIT!!!!!! REFUND REQUIRED!!!!!!!!!!

Good day,

I've been double debited for the month of January 2024, for an amount of R2113.81. I've been continuously calling Multichoice and every time I call, I'm being told that it's in the process. I called on the 31st of January 2024, I called on the 12th of February 2024, they told me 7 to 14 days, I called on the 19th of February 2024, they tell me 24 to 48 hours, I call again today (21st of February 2024), I am being told that it is processed and now waiting for a second approval. To be quite honest, I am ****ed off because I've been on the phone for over an hour for this month but no one seems to be interested in helping me. HOW LONG DOES ONE PERSON WAIT FOR A DAMN REFUND????????????????????