Double Debit Order

<p>I signed up with the new Price Lock on DStv since my previous one was expiring. I called DStv in December to ask them when exactly it was expiring so that I can plan when I need to apply for the new plan. They informed me that my last debit order for the R799 plan would go off beginning of January and the package would expire at the end of that month. About two weeks before end January, their sales department called me to do the new application. I thought the service was great. The application was done speedily and the unit delivered a few day later, instrallation was also done within a few days at which point I called to have my new decoder loaded as the primary and the older two units as extra view. When the debit order went off, it should have been the new premium subscription, 9 days for the pro rata and the 2 x extra view. Instead they took all the above as well as the R799 for the old package which they infirmed me was expired. I called them from Tanzania and spoke to Ali at around 11:45 for nearly 20 minutes ( Ref: Cust Number - I67 ), he infiormed me they pick up the error on their side and it will be resolved within 24 hours. I then called the following day at 14:30 and spoke to Dimples ( Ref: Cust Number - I72 ) who informed me of the same and said it would be resolved by Monday due to it being a weekend. I called again on Tuesday 7th Feb and spoke to both Thanduxolo and Tsepho between 3pm & 4pm requesting an update. They said they would escalate to their supervisor and call me back. Tsepho asked me to call my bank and ask them to reverse a portion of the debit order which my bank cannot do. I asked Tsepho to please get his Supervisor to call me back as I had spent nearly an hour on the line with them to sort it out. I have not received a call as yet. I hope they will respond to this post and refund the money they had incorrectly debited, in most instances this would be considered theft. Someone needs to take responsibility. I have been a loyal subscriber for around 10 years and find this unacceptable.</p>