Double debit order!

This was the final straw for me. After a month of being disconnect and emails, i have now had enough. It all started when i changed my banking details via DSTVs self service website. After a month it still said status pending. I call the call centre to be told that it was on the banks side. I called the bank and was refered back to DSTV. I then finaly at my wits end cancelled the debit order and did an EFT. I used my name as reference not knowing that i needed tou use a specific reference number. To cut the story short... DSTV couldnt allocate payment. I sent proof of payment through twice! And this month i was debited twice! I have had enough of this! Sort your systems out and refund me my money!!!