DOUBLE DEBIT OFF MY ACCOUNT

I'd like to say that I'm not one to complain about a business or service on a public site without contacting the business itself first and giving them a chance to respond to and address my dissatisfaction. <br> Well, it has been over 4 weeks since I spoke to you and still nothing from your finance department. My patience is now wearing very thin.<br> Fact: I pay my DSTV account via debit order.<br> Fact: The debit order comes off like clockwork each month.<br> Fact: DSTV double debited me at the beginning of November, claiming that they did not debit the account October. My bank statements prove otherwise.<br> Fact: It is now a month since I reported this theft to DSTV... still awaiting clarification.<br> Fact: My December debit has already come off, leading me to believe that nobody in the accounts department at DSTV is qualified to perform the simple, menial task of checking their own bank statements.<br> Fact: I had better get a response from DSTV, or this matter will be escalated.<br> I am getting annoyed at your lack of urgency in dealing with this matter and <br> I trust this is not the way that MULTICHOICE wishes to conduct business with its valued customers.<br> Enquiry Reference Number:<br> ***<br> <br> <br> <br>