Double Debit-no refund, No Explorer no contact

I was debited for my Feb and March subscription in one debit order. I was informed by Multichoice that it was an error on their side. I requested the reversal to be done and was advised that it would take 7 days to reflect in my account. Its been two weeks and still no refund. I am also horrified at the service I have received for their promotion on the explorer. I qualified for the application and was told that the explorer would be delivered by their courier company. I received a call from Razaan and confirmed the address. I am still waiting for the delivery and no one is in a position to give me delivery date. I then requested to cancel the application and I am still waiting for someone to discuss this with me. This is really not the type of customer service I expect from a company who strives for customer satisfaction.