Double debit by dstv
They debited double the amount they were supposed to. I call them and the agent tells me i have credit in my account, i say i want my money back. He says hold for a few seconds while i check something. I have been holding for 20minutes now.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 Nov 2021, 11:37Hi Tebogo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Nov 2021, 11:37
Official
Hi Tebogo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
17 Nov 2021, 15:36I just received a call now from *** and was informed that the refund has been processed and will be in my account tomorrow.
's update17 Nov 2021, 15:36
Reviewer Update
I just received a call now from *** and was informed that the refund has been processed and will be in my account tomorrow.
DStv (MultiChoice)'s replyOfficial
17 Nov 2021, 15:39Hi Tebogo,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, a refund has been sent back to your account.
Kind regards,
DStv: Hello Peter Team
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, a refund has been sent back to your account.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Nov 2021, 15:39
Official
Hi Tebogo,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, a refund has been sent back to your account.
Kind regards,
DStv: Hello Peter Team
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
As advised on our telephone discussion, a refund has been sent back to your account.
Kind regards,
DStv: Hello Peter Team
Best regards,