Double debit and Decoders Added on my account without my permission

Poor service. On the Friday 28 June, I paid my premium of R1102. Then On the 30 of June You guys debited again on my account without my authorisation to debit my account because my payment option is cash. So they double debited me.

Spoke to on of your a consultant same day on the 30th(Terrisa) if I’m not mistaken and she put me on hold when I asked to speak to the manager, she came back to and she put me on mute. She kept quiet until I decided to hung the phone.

I called in a gain spoke to another consultant, while I still speaking to her she hung a phone on me after I’ve gave her my ID. I called in again and I spoke to a Xhosa lady again and she told me that I would get my money within 14 days. When I asked her that why I they debiting from my account without my permission she told she doesn’t know also because to her it shows that my payment method is cash.

I have to go to the bank to reverse the transaction and they charged me R45 at Capitec for reversal.

Fast today when I woke up I have 3 decoders on my account while I only bought two my entire life. When I called and asked they told me that it doesn’t reflect. I had to interrogate that lady(Sindy) till she admitted that there’s three decoder and she thought maybe it my older decoder I had. She gave me a ticket number INC581845. Promised me it will be removed and it’s still there even now.

I called in again around half 2 today for a follow up and I spoke to some guy he told me that that 3rd decoder is being by a guy named “Charles” of which I don’t know of. I asked him to remove that decoder and it’s still there even now.

I can’t be paying for people I don’t know and I really not happy with the service I’m getting from you guys. Please sort this thing out and I’ve been calling with my money sending you emails and you guys still haven’t sorted my complaint.