1 reviews | Active since Aug 2016
Double Debit
<p>Its not fair to customers how poor the customer service at DSTV is. </p> <p>I had a returned debit order in Jan 2017 - So I made an EFT for the month, called the call center after a day to confirm that all is in order - and all was. </p> <p>In Feb 2017 - I got double debited for my subscription - absolutley ******** to the fact that there is actually no need for it, I have been calling them for 4 days now for the refund, everyday is a new information, either systems are down or its waiting for authorisation... </p> <p>The first call for refund I was advised that it will be refunded in 24 hours, now the story is changed to 7-14days... PLEASE EXPLAIN TO ME HOW IS THIS A FAIR PROCEDURE - to return my own funds that you have taken..... </p>
Dear Nausheena
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Nausheena
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Good day Mrs Naseer
Please accept our apology for the delayed response.
Our records confirm that your refund has been captured pending approval. You will receive a notification from our finance team once approved. This will take three to five working days.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
Good day Mrs Naseer
Please accept our apology for the delayed response.
Our records confirm that your refund has been captured pending approval. You will receive a notification from our finance team once approved. This will take three to five working days.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
Dear Mrs Naseer
A request has been received from our finance team.
Please provide us with the proof of payment for this amount R1354.00. Kindly forward the proof of payment to *** . You will receive a case reference number which will be used to trace your proof of payment.
We will follow up with you till your refund is paid out.
Best regards
Dinah
Best regards,
Dear Mrs Naseer
A request has been received from our finance team.
Please provide us with the proof of payment for this amount R1354.00. Kindly forward the proof of payment to *** . You will receive a case reference number which will be used to trace your proof of payment.
We will follow up with you till your refund is paid out.
Best regards
Dinah
Best regards,
Hi Dinah,
Please get the facts correct, the amount I paid was R1254.00 - but why would you need that now, when the payment was made in Jan and has already cleared to my dstv account.
THIS IS YET ANOTHER POINTLESS FEEDBACK.
Hi Dinah,
Please get the facts correct, the amount I paid was R1254.00 - but why would you need that now, when the payment was made in Jan and has already cleared to my dstv account.
THIS IS YET ANOTHER POINTLESS FEEDBACK.
R1254.00 was for the debit order and R100.00 for box office top up, which I transferred to my box office account from my main account when it cleared.
R1254.00 was for the debit order and R100.00 for box office top up, which I transferred to my box office account from my main account when it cleared.
Good day Mrs Naseer
According to our records, we received R1354.00 on the 23 January 2017.
On the 24 January 2017, amount of R100.00 was transferred to your BoxOffice account. Currently, your DStv account reflects a credit balance of R1254.00.
Please note that we cannot process the refund without the required proof of payment.
Kind regards
Dinah
Best regards,
Good day Mrs Naseer
According to our records, we received R1354.00 on the 23 January 2017.
On the 24 January 2017, amount of R100.00 was transferred to your BoxOffice account. Currently, your DStv account reflects a credit balance of R1254.00.
Please note that we cannot process the refund without the required proof of payment.
Kind regards
Dinah
Best regards,
I have emailed it now
I have emailed it now
Good day Mrs Naseer
Reference is made to our telephonic discussion.
Your refund has been successfully processed.
Please do contact us should you require any further assistance.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
Good day Mrs Naseer
Reference is made to our telephonic discussion.
Your refund has been successfully processed.
Please do contact us should you require any further assistance.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,