Double Debit

Dear Multichoice<br> I noticed yesterday that for the month of March, you double debited my monthly premium on my account. I also noticed that the date of the debit order changed from the 25th to the 30th, which is not something I requested or authorised. <br> I phoned your customer care line yesterday, they agreed that they had made the error but couldn't tell me why. They said a refund me would take 30 days or I could go to the bank myself, get the bank to reverse the debit (pay the bank charges) and then deposit March fees into their account. So , I need to take time from my job to go and fix your error & pay for it. I asked to speak to a Manager who told me the same thing. That you have processes and procedures that you have to follow, & he would have to wait for an answer from his finance division. I asked for a contact number at the finance division which he wouldn't give me. I also work for a large corporate company, I know about process and procedure, but I also know that there are many ways to skin a cat. <br> I am a single working mother, I can't afford to wait 30 days for this refund. I need the money now.<br> Please see what you can do.