Double charging pensioners- Bad Service

I called to Lamla from DSTV today with regards to a complaint about my father's account. She was unable to assist me because she says she has no access to put me through to the relevant department that must deal with my complaint.

My father is on Access is should be paying R105, a payment was made on 26 October to cover the month of November. Now his account reflects that he must make a further payment of R399 before 1 November. This means that he is being double charged for his account. All this is happening after a payment of R105 was made on 24/9/2019, but on 6/10/19 he was disconnected and an additional R88.06 had to be made. All these are double charges that should not be happening.

Today I called the call centre and did not receive assistance after being on the line for 14 minutes.

The reference number provided is ***6-C1