Double Charging

My husband is a longstanding DStv (MultiChoice) client. In the first week of August 2024 he suffered a stroke and consequently could not live at home any longer but had to be taken care of in a caring facility in another town. In the first week of September we bought him a second DStv decoder with the premium package of R929 pm. MultiChoice activated the new decoder in the caring facility and simultaneously de-acticated his first decoder at home. However since September they are charging him a double payment of R1858 for both decoders with premium packages. I tried to correct it telephonically and spoke to Zimeu Lloyd on 4 December 2024. She cofirmed both decoders were active (which was not true as the first decoder at home was inactive since the second decoder in the caring facility was activated at the beginning of September 2024) and she undertook to de-activate it and cancel one premium package. Unfortunately this was not done because a double payment was again taken in December 2024 by DStv (MultiChoice). My husband has up to now lost approximately R4000 in double payments because of the incompetance and dishonesty of DStv(MultiChoice) and this will probably go on until he cancel everything because their seems to be no way to correct the mistake and have the money wrongfully taken refunded to him.