CU
CHARLENE U
1 reviews | Active since Aug 2012
28 Jan 2015, 09:46
DOUBLE CHARGES FOR EXPLORA!
I app**** for an Explora on the current special. I was advised about delivery and requested to call in once it is installed to activate it. The debit order goes off only to find that the service has been activated and I am paying for a full month on top of the monthly DSTV charges. I have done enquiries online, no response. This morning I call in and are told by Mpho that she can't assist. And if DPP does not call me in 24 hours I must call back. Hows that for service! I should not have been charged double subs! Livid!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
29 Jan 2015, 09:10Hello Charleneu,
We apologise for the quality of service that you have received from us - rest assured that this, in no way, reflects our service ethic.
As per 'our telephone conversation ., we have advised you accordingly on the billing on your account . Please email the required documentation to *** and we will assist further
Regards
Asie
We apologise for the quality of service that you have received from us - rest assured that this, in no way, reflects our service ethic.
As per 'our telephone conversation ., we have advised you accordingly on the billing on your account . Please email the required documentation to *** and we will assist further
Regards
Asie
Best regards,
DStv (MultiChoice)'s reply29 Jan 2015, 09:10
Official
Hello Charleneu,
We apologise for the quality of service that you have received from us - rest assured that this, in no way, reflects our service ethic.
As per 'our telephone conversation ., we have advised you accordingly on the billing on your account . Please email the required documentation to *** and we will assist further
Regards
Asie
We apologise for the quality of service that you have received from us - rest assured that this, in no way, reflects our service ethic.
As per 'our telephone conversation ., we have advised you accordingly on the billing on your account . Please email the required documentation to *** and we will assist further
Regards
Asie
Best regards,