Double Charged R30 for Box Office Rental

On the 10th of August we hired a movie on box office and paid via credit card.<br> The credit card was double debited within a few minutes. <br> On the 11th of August I called and said that the R30 needs to be refunded into the credit card that was double charged.<br> Reference for that call - ***5, in that conversation it was confirmed that the refund was logged and that it would take up to 7 days for the money to be refunded into the credit card.<br> I specially said I do not want the money to be credited into the Box Office account but for it to paid back into the credit card that was charged.<br> Yesterday I called and asked to speak to manager, Andre Dixon, who I specially asked when will the money be credited into the credit card. He confirmed in the call (reference for that call - ***2 - I6) that the money will be paid into the credit card by yesterday. I still asked him if it is not paid what must i do today. He said he is certain it will be in the card by yesterday.<br> Needless to say, I have not received the money paid back into the card. I called this morning to be told that it will take 40 days for the money to be refunded.<br>