Double charged for the service I didn't get!

I would like to raise a complaint regarding the handling of my account.

According to the company’s own terms and conditions, services must be disconnected after the grace period when payment has not been made. In my case, this disconnection never happened. I was away during that time, which means I had no way of knowing that the service was still active.

The failure to disconnect the service after the grace period is a clear oversight on the company’s side. I cannot be held responsible for charges that continued to accumulate due to a process the company failed to follow.

I am requesting an urgent investigation into this matter and expect the company to take accountability and correct the billing accordingly!