1 reviews | Active since Jul 2012
Double Charged for April - Still waiting on refund
<p>On the 3rd of April my account was double charged with R 874.</p> <p>No notification or apology was sent to me, but they constantly e-mailing specials and new show info.</p> <p>I had to find out when my account went overdrawn. Calling DSTV they acknowledged the problem and said a refund had been processed the same day and were aware of the fault.</p> <p>10 days later, 3 phone calls later and my money has still not been refunded.</p> <p>Now my account is overdrawn because of a DSTV fault and they not doing anything about. I now have interest, overdrawn and penalties fees to pay! Please can you help by getting me my refund.</p> <p>Customer number: ********** 0</p> <p> </p> <p>Many thanks</p> <p>Cameron.</p>
Dear Cameron
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Cameron
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Good Afternoon...
DSTV did contact me and request that I send through a statement showing the double debit and no refund as yet which I did last week.
I have just checked my account and the money has still not been refunded.
Is there anyway of trying to get an update from them as to where the query now stands and when the money is likely to be refunded?
Much appreciated
Cameron.
Good Afternoon...
DSTV did contact me and request that I send through a statement showing the double debit and no refund as yet which I did last week.
I have just checked my account and the money has still not been refunded.
Is there anyway of trying to get an update from them as to where the query now stands and when the money is likely to be refunded?
Much appreciated
Cameron.
Hi Elna...
Thank-you so much for your assistance.
Refund has been received. Apologies but it came through as the first transaction on the 3rd and the double debit was the last 2 transactions with numerous others debits in between.
I sincerely apologies for my blindness!
Once again thank you for helping and sorry for the unnecessary trouble caused.
Thank-you
Cameron.
Hi Elna...
Thank-you so much for your assistance.
Refund has been received. Apologies but it came through as the first transaction on the 3rd and the double debit was the last 2 transactions with numerous others debits in between.
I sincerely apologies for my blindness!
Once again thank you for helping and sorry for the unnecessary trouble caused.
Thank-you
Cameron.