JP
Justin P
1 reviews | Active since Jul 2011
13 Nov 2015, 11:41
Double Charged and no refund!
I bought 2 new HD decoders, had to take both to N1City to see what was wrong as they were both under warranty. They said they needed to be replaced so they switched them for 2 new ones and I left. Then I see they have charged me R500 for each one which is the new price!? I contacted them and they said yes that was a mistake but I never got the refund. Now I cant get hold of the person repsonsible?!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Nov 2015, 09:40Hello justin1972,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2015, 09:40
Official
Hello justin1972,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,