Double charged

Is a **** . Overcharge every month. My acce is 120 intenet 167 insurance 35. Sms received on the 21 i was supposed to pay 273. Which i did not pay. My services was disconnected. On the 21 October and on the 8 november i paid 242 . And still disconnected. I was told to pay extra 96 . I dont undestastand why because i was disconnected from 21 October to date. Why must i pay more than my monthly subscription payment. .o wested 1 hour 30 minutes on a call with no solution losed 300 airtime for nothing . I spoke to bongiwe team leader also she is not sure of her shorty