Double Charged

My account was owing R466.04 to be paid on 2023/12/01 and I paid R500 on 2023/12/02, then on 2023/12/05 the service was disconnected and I called and was told the payment is not reflecting. On 2023/12/07, I called after 7pm and a lady by the name of Nelisa James assisted me she managed to pick up the proof of payment and allocating the funds into the account. The service was connected and i was happy with her excellent service. Then today 2023/12/09 the service was disconnected again at 14h23pm when I called at 20h17pm a lady by the name of Phindile Mdluli said she can see the proof of payment sent on 2023/12/05 *** but she cannot allocate the funds into my account because the funds are not reflecting. This ****ed me off because I don't understand how can she see the proof of payment but the says she cannot allocate the funds into the account, she's going to escalate the query I must wait for 48hours before my service can be reconnected again. she said I need to pay R551.55 so in a space of a week's time I'll have to pay a total of R1051.55 for DSTV Compact package. That won't happen that's daylight ******* and this is not for the first time something like this happens, earlier this year in April or May can't remember same thing happened I was double charged. DSTV it's a **** if that's how they are running their business.