BT
Buhle T
1 reviews | Active since Mar 2022
24 May 2023, 12:26
Double charged
I was debited for an extra decoder 2 months ago and I called in and informed their agent and then one was cancelled but no refund for me. This made some of my other debit orders to bounce - which I was chat by the bank then I was charged double( speed point error due to load shedding while I was paying) and for a decoder that I was replacing. Can someone please call me and rectify please? No feedback has been given to me.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
24 May 2023, 12:57Hi Buhle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply24 May 2023, 12:57
Official
Hi Buhle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
BT
Buhle T's updateReviewer Update
01 Jun 2023, 10:36Good day, I got a call from your rep and he said he will investigate and get back to me. Still no response. It’s been a week
BT
Buhle T's update01 Jun 2023, 10:36
Reviewer Update
Good day, I got a call from your rep and he said he will investigate and get back to me. Still no response. It’s been a week
BT
Buhle T's updateReviewer Update
07 Jun 2023, 09:05@multichoice when will I at least get a call back?
BT
Buhle T's update07 Jun 2023, 09:05
Reviewer Update
@multichoice when will I at least get a call back?