Hellopeter
Share Your Experience
BI
Bonolo I

1 reviews | Active since Feb 2017

13 Apr 2017, 16:11

Double Charge for April

<p>On the 3nd April my bank account was double debited, I called the customer care and the lady I spoke to acknowledges the double debit and told me a refund to my account was already processed. I then recieved an sms from multichoice echoing the same message as the call centre agent. The sms had said the money would be refund within three business days. Yet here I am 8 business days later still no refund. And yet everytime I call the call centre they tell me the refund was processed. </p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Apr 2017, 17:07
Official

Dear Bonolo

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Apr 2017, 18:45
Official

Dear Bonolo

Thank you for bringing this matter to our attention. Please allow us to investigate.

The query has been forwarded to our finance team for further investigation.

As soon as we have feedback; we will be in touch.

Regards

Elna

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Apr 2017, 14:28
Official

Dear Bonolo

We have received feedback from our finance team, the money has indeed been paid back into your account on our records.

For further investigation they require your bank statement. Kindly send it to *** it must reflect the dates from 1st April to date.

Once you have sent an email you will receive a case reference number, please reply with it so we can trace your document.

Regards

Elna

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Apr 2017, 14:25
Official

Good day Bonolo

Thank you for taking my call, as discussed the refund has been paid and your query is resolved.

Regards

Elna

Best regards,

BI
Bonolo I's update20 Apr 2017, 14:28
Reviewer Update

Thank you DSTV for helping resolve this.