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DK
Danie K

1 reviews | Active since Jul 2016

18 Oct 2017, 10:05

Double charge, cant ay back becuase they processed refund incorrectly

Phone the 1st of September, was told I was double charged and that they will log a it to be refunded. it is 18 days later and when I phoned the apparently did not do it correct and it was declined, but since I phoned again the will now log it again and it will again take 7-14 days.

They stole from people and use ********** lies to not repay the money. The decline it because their people did not follow procedure and then only when you phone in again the will say - they can see on their system that they made a mistake - bit they cant refund the mistake because someone did not follow procedure.

This is the ********** way their ***** from customers

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Oct 2017, 10:12
Official

Dear Danie

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

DK
Danie K's update18 Oct 2017, 13:18
Reviewer Update
To begin with it was not reconnected, I updated to explora 2, Please explain for what the R874 was due for , as DSTV account is paid upfront, don't get 1 month to watch and only pay afterwards ?. September was already paid for, I updated 21 September- only amount due was for R310 and the amount for the price lock for October which should have been the R1181. When I spoke to the consultant I specifically asked and I was told that I should contact them as soon as the new explorer arrived. For the explorer 1 to be disconnected and the explorer 2 to be connected. to avoid double billing. which happened. Please explain the R874 Please explain the amount due for R874 and attach the statements. I also did log a complaint at the NCC.