Double charge

<p>I upgraded to Explora in June sometime. The new decoder was delivered to my house on suday 25 June.</p> <p>I did not get it installed as i still had stuff to watch on my PVR and wanted to watch that first. When i upgraded, i was told by the multichoice employee that the new charge would only start once the explora is installed. On sunday 2 June debit order goes off for the explora (prorated - R1094) and the next day R 874 is debited for the PVR. How on earth am i being debited twice for starters? secondly, why am i being charged for a decorder i have not started using. I called in for the 3rd time today and no one can help or give me the answers i need! They keep telling me they still need to listen to the call! I am fuming! Fuming! i am ready to cancel both subscriptions!!!</p>