MS
Mmalehana S
1 reviews | Active since Feb 2011
04 May 2015, 20:25
Double Billling
About 2 months ago I had a problem with my Explora and switched to my normal decoder while my Explora was getting sorted out. I was then double billed. I called on April 19 and spoke to a lady who assured me that this was in fact Multichoice's error and that they would refund me. To date no refund. I went to the service centre in Randburg where I spoke to a very rude consultant Bathabile and her manager whose attitude matched her complexion. They would not help either. I then called again and spoke to Bafana who told me a completely different story from the consultants in Randburg and promised to call back. This was on the 30th of April, I'm still yet to hear from Bafana. I am really appalled by the consistently horrible service I get from Multichoice. You would think for over R700 a month they would at least provide a good service even though their product is honestly mediocre.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 May 2015, 15:15Hello Honey411,
Our records show that you reconnected your second smart card on 05 Mar 2015.
We also have the record of you reconnecting and then disconnecting the Explora at the agency on 07 Mar 2015. After this we have a call on the same day that was done to reconnect that same card.
This left your account active with two services. We will get this call to see if you confirmed that the other card should be disconnected and provide feedback.
Your concerns regarding the agency consultants will be escalated as well.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
Our records show that you reconnected your second smart card on 05 Mar 2015.
We also have the record of you reconnecting and then disconnecting the Explora at the agency on 07 Mar 2015. After this we have a call on the same day that was done to reconnect that same card.
This left your account active with two services. We will get this call to see if you confirmed that the other card should be disconnected and provide feedback.
Your concerns regarding the agency consultants will be escalated as well.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply06 May 2015, 15:15
Official
Hello Honey411,
Our records show that you reconnected your second smart card on 05 Mar 2015.
We also have the record of you reconnecting and then disconnecting the Explora at the agency on 07 Mar 2015. After this we have a call on the same day that was done to reconnect that same card.
This left your account active with two services. We will get this call to see if you confirmed that the other card should be disconnected and provide feedback.
Your concerns regarding the agency consultants will be escalated as well.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
Our records show that you reconnected your second smart card on 05 Mar 2015.
We also have the record of you reconnecting and then disconnecting the Explora at the agency on 07 Mar 2015. After this we have a call on the same day that was done to reconnect that same card.
This left your account active with two services. We will get this call to see if you confirmed that the other card should be disconnected and provide feedback.
Your concerns regarding the agency consultants will be escalated as well.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
Best regards,