double billing - price lock

<p>My price lock plan expired in decemeber 2016. On the 16 of January 2017, I contacted Multichoice to confirm price lock expiry, which they did. As per their records my price price lock deal (2014 -2016) expired on 5 December 2016. I proceeded to order a new price lock plan from 16 Jan 2017. Agent assured me 2014 - 2016 price lock deal would terminated (escalated request) and i would be billed prorata for january 2017. I also requested for cancellation of insurance as decoder is no longer in use. On the 30 January 2017, multichoice double debited my account for 2 price lock deals (old and new) and insurance for 2 decorders to the value of R2077.30. I not sure how they got to that figure, as old and new price lock + decoder insurance totals R1838 (799 + 899 + 70 +70)</p> <p>I called in on the 1st & 3rd Feb for assistance. On 1st agent assigned my call as an email problem and it went no further. On the 2nd i logged an online request to resolve problem. I was told i had to 2 price lock deals hence double debit. My reply was orignal price lock expired in dec 2016 and should be terminated. I called in on 3rd and was informed of call log error and my call was escalated to DPP dept. DPP would return my call in 24 hrs. DPP (Pumelelo) called me on 6 Feb and promised to resolve issue in 24/48 hours and will call me back in 24 hours. Its now the 8th Feb, I called Multichoice again, who confirmed my problem is unresolved. Problem was escalated again and I have to wait another 24 to 48hrs to be called back.</p> <p> </p> <p>When i signed up for initial price lock in 2014, Multichoice did the same, double debited my account cause an agent didnt dont do their job properly.</p> <p> </p> <p>It disappointing to receive such bad service from Multichoice. I am a paying premium subscriber since the 90's and expect better service.</p> <p> </p>