Double billing on account

Ref: **********

FYI

Kindly take note.

On 23 January 2018 i called dstv with the ffg problem.

1. I noticed double payments going out my account per month. On 30 october 2017 dstv debited my account with 1127.

2. On 30 Nov, Dec n 31 Jan 2018 my account was then debited with R959 for something i do not have.

On 23 october 2017 i called dstv for the dstv premium special. I received sms congratulating me.

Another sms followed with order no 546232 saying it will be dispatched in 2-4 days.

On 24 october 2017 rec another sms with services on device no A ********** 00 is activated.

I had not noticed a double debit until i checked my bank statement with the double debits..so i did the following:

23/01/18 called call centre at 09:05am spoke to a staff member who gave me the above ref no.

24/01/18 called again and was told someone will call me..

26/01/18 received a call from a consultant at 10:45 and 10:51am from jhb who promised to follow up with dispatch then have the funds reversed.

31/01/18 still nothing so i called and spoke to a supervisor called Thabiso at 07:30am who promised to call back by 11:00am the same day. Nothing happen.

At 16:50pm the same day i called back and spoke to a Dumelo. After explainig to him i asked for a supervisor. After waiting a while he said the supervisor is coming. After waiting over 10 minutes i disconnected the call because there was no sign of anyone coming to the phone and giving me any feedback.

Today at 07:50am i called again. Spoke to a Zingise. I asked her to please let me speak to someone of a higher authority

Guess what she asked me to tell what the problem was and i did. Then she asked me to wait while she went and spoke to another supervisor. She comes back and tells me that he will look into it and call me back.

I insisted on talking to him. He came to the phone with no customer service ethics saying he willcall back in 5 minutes.

I SPOKE TO HIM AT 08:00AM

I AM STILL WAITING FOR ANYONE FROM DSTV TO GIVE ME BACK MY MONEY.

I am disgusted with Multichoice..

I will wait 24 hrs for this problem to be resolved then i will hand it over.

Regards

On 5 Dec 2017 10:09, "MultiChoice" ********** wrote:

Dear Customer,

DStv is committed to providing our customers with an outstanding customer experience and we rely on your feedback to continuously improve.

Please complete our brief survey about your recent DStv Price Lock plan experience. This survey will take no longer than 5 minutes to complete.

Click here to begin.

Thank you DStv

This email is subject to the following disclaimer. Please do not reply to this e-mail. Should you wish to make contact with us, please route your request through one of our published contact channels. We value your feedback, but if you do not want to take part in future surveys, please click here to unsubscribe.

Hello

Please can anyone contact me or do you not care!

Regards

On 1 Feb 2018 14:15, "Sherina Sirbadhoo" ********** wrote: Ref: **********

FYI

Kindly take note.

On 23 January 2018 i called dstv with the ffg problem.

1. I noticed double payments going out my account per month. On 30 october 2017 dstv debited my account with 1127.

2. On 30 Nov, Dec n 31 Jan 2018 my account was then debited with R959 for something i do not have.

On 23 october 2017 i called dstv for the dstv premium special. I received sms congratulating me.

Another sms followed with order no 546232 saying it will be dispatched in 2-4 days.

On 24 october 2017 rec another sms with services on device no A ********** 00 is activated.

I had not noticed a double debit until i checked my bank statement with the double debits..so i did the following:

23/01/18 called call centre at 09:05am spoke to a staff member who gave me the above ref no.

24/01/18 called again and was told someone will call me..

26/01/18 received a call from a consultant at 10:45 and 10:51am from jhb who promised to follow up with dispatch then have the funds reversed.

31/01/18 still nothing so i called and spoke to a supervisor called Thabiso at 07:30am who promised to call back by 11:00am the same day. Nothing happen.

At 16:50pm the same day i called back and spoke to a Dumelo. After explainig to him i asked for a supervisor. After waiting a while he said the supervisor is coming. After waiting over 10 minutes i disconnected the call because there was no sign of anyone coming to the phone and giving me any feedback.

Today at 07:50am i called again. Spoke to a Zingise. I asked her to please let me speak to someone of a higher authority

Guess what she asked me to tell what the problem was and i did. Then she asked me to wait while she went and spoke to another supervisor. She comes back and tells me that he will look into it and call me back.

I insisted on talking to him. He came to the phone with no customer service ethics saying he willcall back in 5 minutes.

I SPOKE TO HIM AT 08:00AM

I AM STILL WAITING FOR ANYONE FROM DSTV TO GIVE ME BACK MY MONEY.

I am disgusted with Multichoice..

I will wait 24 hrs for this problem to be resolved then i will hand it over.

Regards

On 5 Dec 2017 10:09, "MultiChoice" ********** wrote:

Dear Customer,

DStv is committed to providing our customers with an outstanding customer experience and we rely on your feedback to continuously improve.

Please complete our brief survey about your recent DStv Price Lock plan experience. This survey will take no longer than 5 minutes to complete.

Click here to begin.

Thank you DStv

This email is subject to the following disclaimer. Please do not reply to this e-mail. Should you wish to make contact with us, please route your request through one of our published contact channels. We value your feedback, but if you do not want to take part in future surveys, please click here to unsubscribe.

Continuation of my agony

02/02/2018 at 18:20pm was called by Adam Operations Manager who said to me that he was calling on behalf of Gordon who is the manager of Moeniek, who is the Supervisor. He said that he will confirm the cancellation of the premium plus which i never had in my possession.

06/02/2018 @ 12:40 i called dstv and spoke to Hlahlana who promised me that someone will reverse the amounts into my account.

08/02/2018 called dstv

Spoke to many call centre agents. No joy.

Here is breakdown of what is happening to my account n dstv..

23/10/2017 amount debited from my account R 927.06 30/10/2017 R1 127.00

22/11/2017 R 929.00 30/11/2017 R 959.00

22/12/2017 R 929.00 30/12/2017 R 959.00

22/01/2018 R 929.00 31/01/2018 R 959.00

Total extra taken from multichoice to date stands at R4 004.00

The inconvience caused by bank charges and not having enough money for other accounts and food for a senior citizen is pathetic.

Making many calls n having my bill go high.

Not forgetting the stress i am experiencing.

To date nothing has happened.

Anyone out there, kindly assist me.

Regards

S Sirbadhoo

---------- Forwarded message ---------- From: "Sherina Sirbadhoo" ********** Date: 8 Feb 2018 10:16 Subject: Re: Your DStv Price Lock plan experience To: "MultiChoice" ********** Cc:

Hello

Please can anyone contact me or do you not care!

Regards

On 1 Feb 2018 14:15, "Sherina Sirbadhoo" ********** wrote: Ref: **********

FYI

Kindly take note.

On 23 January 2018 i called dstv with the ffg problem.

1. I noticed double payments going out my account per month. On 30 october 2017 dstv debited my account with 1127.

2. On 30 Nov, Dec n 31 Jan 2018 my account was then debited with R959 for something i do not have.

On 23 october 2017 i called dstv for the dstv premium special. I received sms congratulating me.

Another sms followed with order no 546232 saying it will be dispatched in 2-4 days.

On 24 october 2017 rec another sms with services on device no A ********** 00 is activated.

I had not noticed a double debit until i checked my bank statement with the double debits..so i did the following:

23/01/18 called call centre at 09:05am spoke to a staff member who gave me the above ref no.

24/01/18 called again and was told someone will call me..

26/01/18 received a call from a consultant at 10:45 and 10:51am from jhb who promised to follow up with dispatch then have the funds reversed.

31/01/18 still nothing so i called and spoke to a supervisor called Thabiso at 07:30am who promised to call back by 11:00am the same day. Nothing happen.

At 16:50pm the same day i called back and spoke to a Dumelo. After explainig to him i asked for a supervisor. After waiting a while he said the supervisor is coming. After waiting over 10 minutes i disconnected the call because there was no sign of anyone coming to the phone and giving me any feedback.

Today at 07:50am i called again. Spoke to a Zingise. I asked her to please let me speak to someone of a higher authority

Guess what she asked me to tell what the problem was and i did. Then she asked me to wait while she went and spoke to another supervisor. She comes back and tells me that he will look into it and call me back.

I insisted on talking to him. He came to the phone with no customer service ethics saying he willcall back in 5 minutes.

I SPOKE TO HIM AT 08:00AM

I AM STILL WAITING FOR ANYONE FROM DSTV TO GIVE ME BACK MY MONEY.

I am disgusted with Multichoice..

I will wait 24 hrs for this problem to be resolved then i will hand it over.

Regards

On 5 Dec 2017 10:09, "MultiChoice" ********** wrote:

Dear Customer,

DStv is committed to providing our customers with an outstanding customer experience and we rely on your feedback to continuously improve.

Please complete our brief survey about your recent DStv Price Lock plan experience. This survey will take no longer than 5 minutes to complete.

Click here to begin.

Thank you DStv

This email is subject to the following disclaimer. Please do not reply to this e-mail. Should you wish to make contact with us, please route your request through one of our published contact channels. We value your feedback, but if you do not want to take part in future surveys, please click here to unsubscribe.

Hello

Please assist me with the following.

Waiting in anticipation.

Regards

S Sirbadhoo

********** 869

---------- Forwarded message ---------- From: "Sherina Sirbadhoo" ********** Date: 8 Feb 2018 11:52 Subject: Fwd: Re: Your DStv Price Lock plan experience To: "MultiChoice" ********** Cc:

Continuation of my agony

02/02/2018 at 18:20pm was called by Adam Operations Manager who said to me that he was calling on behalf of Gordon who is the manager of Moeniek, who is the Supervisor. He said that he will confirm the cancellation of the premium plus which i never had in my possession.

06/02/2018 @ 12:40 i called dstv and spoke to Hlahlana who promised me that someone will reverse the amounts into my account.

08/02/2018 called dstv

Spoke to many call centre agents. No joy.

Here is breakdown of what is happening to my account n dstv..

23/10/2017 amount debited from my account R 927.06 30/10/2017 R1 127.00

22/11/2017 R 929.00 30/11/2017 R 959.00

22/12/2017 R 929.00 30/12/2017 R 959.00

22/01/2018 R 929.00 31/01/2018 R 959.00

Total extra taken from multichoice to date stands at R4 004.00

The inconvience caused by bank charges and not having enough money for other accounts and food for a senior citizen is pathetic.

Making many calls n having my bill go high.

Not forgetting the stress i am experiencing.

To date nothing has happened.

Anyone out there, kindly assist me.

Regards

S Sirbadhoo

---------- Forwarded message ---------- From: "Sherina Sirbadhoo" ********** Date: 8 Feb 2018 10:16 Subject: Re: Your DStv Price Lock plan experience To: "MultiChoice" ********** Cc:

Hello

Please can anyone contact me or do you not care!

Regards

On 1 Feb 2018 14:15, "Sherina Sirbadhoo" ********** wrote: Ref: **********

FYI

Kindly take note.

On 23 January 2018 i called dstv with the ffg problem.

1. I noticed double payments going out my account per month. On 30 october 2017 dstv debited my account with 1127.

2. On 30 Nov, Dec n 31 Jan 2018 my account was then debited with R959 for something i do not have.

On 23 october 2017 i called dstv for the dstv premium special. I received sms congratulating me.

Another sms followed with order no 546232 saying it will be dispatched in 2-4 days.

On 24 october 2017 rec another sms with services on device no A ********** 00 is activated.

I had not noticed a double debit until i checked my bank statement with the double debits..so i did the following:

23/01/18 called call centre at 09:05am spoke to a staff member who gave me the above ref no.

24/01/18 called again and was told someone will call me..

26/01/18 received a call from a consultant at 10:45 and 10:51am from jhb who promised to follow up with dispatch then have the funds reversed.

31/01/18 still nothing so i called and spoke to a supervisor called Thabiso at 07:30am who promised to call back by 11:00am the same day. Nothing happen.

At 16:50pm the same day i called back and spoke to a Dumelo. After explainig to him i asked for a supervisor. After waiting a while he said the supervisor is coming. After waiting over 10 minutes i disconnected the call because there was no sign of anyone coming to the phone and giving me any feedback.

Today at 07:50am i called again. Spoke to a Zingise. I asked her to please let me speak to someone of a higher authority

Guess what she asked me to tell what the problem was and i did. Then she asked me to wait while she went and spoke to another supervisor. She comes back and tells me that he will look into it and call me back.

I insisted on talking to him. He came to the phone with no customer service ethics saying he willcall back in 5 minutes.

I SPOKE TO HIM AT 08:00AM

I AM STILL WAITING FOR ANYONE FROM DSTV TO GIVE ME BACK MY MONEY.

I am disgusted with Multichoice..

I will wait 24 hrs for this problem to be resolved then i will hand it over.

Regards

On 5 Dec 2017 10:09, "MultiChoice" ********** wrote:

Dear Customer,

DStv is committed to providing our customers with an outstanding customer experience and we rely on your feedback to continuously improve.

Please complete our brief survey about your recent DStv Price Lock plan experience. This survey will take no longer than 5 minutes to complete.

Click here to begin.

Thank you DStv

This email is subject to the following disclaimer. Please do not reply to this e-mail. Should you wish to make contact with us, please route your request through one of our published contact channels. We value your feedback, but if you do not want to take part in future surveys, please click here to unsubscribe.