Double billing of DSTV account

I upgraded from a HDPVR to an Explorer decoder. I had to cancel the one account and activate the other. I did exactly that. I was billed for the past two months....double. I lodged numerous complaints and spoke to more that 7 different people. Al of my calls to Multichoice call centre are apparently recorded for quality and reference, but nobody seem to be able to access these calls to check the correctness of my complaint. The past weekend my DSTV service were suspended for apparently non payment (although I paid more that double the amount the past three months). I had to pay again for re-connection.<br> <br> What a shame that an outfit that appear so professional is so *********** to solve my problem or to give any feedback at all.<br>