Double Billing Mess...

I am not happy with DSTV double billing me for an upgrade and a credit I had no knowledge of. Couple of months ago I won a free upgrade via DSTV Rewards, which I regret with all of my heart because that was the beginning of my nightmare. I have tried to contact DSTV and I am told that I was upgraded for two months hence I had two months credit (I was not even aware that I was upgraded for an extra month). I did not even ask to be upgraded for an extra month, it was their fault/mistake that I am now expected to pay for.

I have tried to get answers from the agents however I do not get clear answers, I am told about double credits and two months upgrade. I was not informed or asked if I want the upgrade or not, I did not even watch the channels because I was not aware of this said upgrade.

Today (10/08/21) I spoke to Nobantu and I felt defeated because I was not given solutions, I was in a way told that there was no other way but to pay the amount owed. Out of frustration I asked for payment arrangement because I cannot afford to pay double the amount I normally pay. But then I thought about it, why do I have to pay for a mistake caused by DSTV and their billing system. DSTV must sort it out.

It is just best to cancel DSTV all together than to go through all this nonsense. I am not happy. But please clear my account

Soon to be a former DSTV Client