JM
Jacqui M
1 reviews | Active since Jul 2011
31 Mar 2015, 08:55
Double Billing for 6 months
I have logged numerous calls for my refund and it seems I must spend my days on the phone trying to get anywhere. I upgraded from PVR with extra view to Explora with extra view in October 2014 and used an accredited installer . I have been billed double every month and simply want my credit. A call agent said they need to retrieve a voice recording. I used an accredited installer for a reason if it was not linked then it simply needs to be rectified. Multichoice linked me during one of my calls and now I have no extra view. This is approximately R3500 that I am due as a credit. The service is shocking and it really should not be this difficult!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Mar 2015, 14:26Hello jac****cw,
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
We are currently investigated your concerns.
Feedback will be provided by written or telephonic correspondence.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
We are currently investigated your concerns.
Feedback will be provided by written or telephonic correspondence.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply31 Mar 2015, 14:26
Official
Hello jac****cw,
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
We are currently investigated your concerns.
Feedback will be provided by written or telephonic correspondence.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
We are currently investigated your concerns.
Feedback will be provided by written or telephonic correspondence.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert