Double Billing and Non-action

I purchased the DSTV Explora package inc installation at 899 ZAR . I received no installation voucher as was expected from previous Multichoice decoder purchases (23 October). Customer services called to query and was told that courier complanies would be called. Numerous phone calls/ emails were sent and still no installation provided. Was billed an amount of approx. 2300 ZAR. Queried this numerous times as well. Was told that DPP would need to create a reversal as the product was not fully delivered as I requested delivery as well.<br> I was given a call by the explora department. The gentleman referred me to the terms and conditions. I find this disturbing and not acting in good faith as I called to query what the process was.I have two subsriptions on my name. paying separately for both. with no news of how this will be resolved. It would seem that the link between normal Multichoice subscriptions and \Explora"subscriptions are virtually non-existent and the onus is on the customer to ensure that he/she does not get double billed. A control which should be enforced by Multichoice in my opinion. No clear direction was given on a resolution but rather further escalations."""