DOUBLE BILLING AND FAILURE TO REMOVE ME FROM YOUR CORRESPOMNDENCE LISTS

Between 2 and 4 years ago, I wanted to go on a package deal where your annual subscription is fixed for a year or 2 , you receive a new decoder and some other benefits. . Despite no problems with my account for over 22 years and no payment issues, it was declined and i cancelled and my wife app**** for the product which was approved.. The administration of this change could not be dealt with properly and appears to this date a nightmare. DStv appointed an approved agent on their board which was supposed to install the new system when my subscription ends. Their appointed agents failed to ensure a seamless transfer and we were without DStv for approximately 5 to 8 days whilst our contract was signed. It is not my fault if I cannot receive DStv for which we have paid. I did not request them to re instate or re activate my DStv if they fail to get a signal to us for which my wife pays. Yet they billed me and my wife for 2 or 3 months after I cancelled my DStv. I would like a refund for the period in which they billed both me and my wife. DStv is a multi million Rand industry and surely it cannot be that difficult to look up and see that you have raised debit orders on both our accounts. You record all conversations. Please forward me a copy where instructed you to re activate my account and raise debit orders on both accounts, DStv is linked to one TV and you do not need 2 decoders for 1 TV set. For months on end I receive correspondence directed to CR Weitsz after I cancelled and even my stoop order was cancelled. Please remove my name from your lists . I have no contracts with you. My wife is now your client. I have explained the situation at least 3 to 4 times but your admin department cannot get it right. PLEASE REMOVE ME FROM YOUR DATA BASE. I HAVE NO CONTRACT WITH YOU AND STOP HARASSING ME AND REFUND ME FOR DUPLICATING YOUR DEBIT ORDERS.