Double Billing

<p>I'm frustrated by such horrible service I'm subjected to by Multichoice. Last year in August 2016, I had my dstv service disconnected apparently due to an oustanding amount. I was taken aback by that since I have never missed a payment, I am on the compact package and pay R365 including insurance. I called the call centre to query that, and I was told that I have 2 decoders on my account, apperently I had called to have an additional decoder added. I rejected this and challenged them to produce that call record which indicate that request, my service was reconnected thereafter and I was told this has been escelated for further investigation. I have been having the same issue every month where I go to pay at Pick & Pay and I found out about oustanding amounts and what not, I use alot of airtime calling the call centre about the same issue everytime which doesn't seem to get resolved. On Sunday 21 May 2017, I upgraded to DSTV extra which is R489 and I was told I have to pay R48 before the 2nd of June 2017 due to apportionment and thereafter I will then start paying the full amount of R489, now I get to Pick & Pay to pay the R48 and only to find out that the outstanding amount is R 1 104, How is this possible when I have never missed my month subscription of R365. This is very annoying really, I even went to the dstv agent walk in centre and I was informed that they have resolved this. Will dstv refund me on my airtime cost since I don't spend less than R60 of airtme calling trying to resolve this mess that was not self created?</p>