JO
Jaco O
1 reviews | Active since Mar 2017
28 Mar 2017, 20:51
Double billing
<p>Multichoice keeps double billing me at the beginning of each month. They take twice the amount from my bank account. They refund the money after 10 days.</p> <p>This is of course short-term theft but they insist there is nothing they can do and I simply have to wait 10 days for the refund. This has caused cash flow problems for me, but they seem unphased by this. </p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
29 Mar 2017, 08:00Dear Jaco
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply29 Mar 2017, 08:00
Official
Dear Jaco
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Mar 2017, 10:36Good day Jaco Odendaal
Reference is made to our telephonic conversation in regards to the amount debited from your account.
I advised that I will investigate and provide feedback.
Please be advised that the amount of R759.00 will collect on the 31 March 2017.Should this not be the case, please advise us by return mail and we will correct the problem immediately.
Feedback on the incorrect amount debited on your account will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply29 Mar 2017, 10:36
Official
Good day Jaco Odendaal
Reference is made to our telephonic conversation in regards to the amount debited from your account.
I advised that I will investigate and provide feedback.
Please be advised that the amount of R759.00 will collect on the 31 March 2017.Should this not be the case, please advise us by return mail and we will correct the problem immediately.
Feedback on the incorrect amount debited on your account will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
JO
Jaco O's updateReviewer Update
31 Mar 2017, 21:01I am very satisfied with the way in which multichoice's Hello Peter Team dealt with my problem.
For the first time we had the problem solved immediately and effectively. Thanks Rupert - you're a star.
JO
Jaco O's update31 Mar 2017, 21:01
Reviewer Update
I am very satisfied with the way in which multichoice's Hello Peter Team dealt with my problem.
For the first time we had the problem solved immediately and effectively. Thanks Rupert - you're a star.