Double billing
<p>I have been battling to get my DSTV explora installed for the last month. Multichoice has referrred me to their website where I will find a list of approved installers. None of these were either in my area or advised that they were too busy or that they did not install the price lock Explora deal.</p> <p>So since I have been unable to get it installed for the last month, I was charged over R2600 for DSTV this month. I have informed Multichoice and they will send someone out to install it for me, but until then I will be double billed. As according to their terms and conditions, I am billed for the Expora from the moment its delivered, not installed.</p> <p>I think this is ridiculous as it is not my fault I have not been able to have it installed yet!!</p>
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DStv (MultiChoice)'s replyOfficial
17 May 2016, 13:50Dear Mrs Wakefield,
Thank you for bringing your query to our attention.
We are liaising with the relevant department for an urgent assistance in this regard. Kindly expect feedback directly from them.
Your support and feedback is important to us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 May 2016, 13:50
Official
Dear Mrs Wakefield,
Thank you for bringing your query to our attention.
We are liaising with the relevant department for an urgent assistance in this regard. Kindly expect feedback directly from them.
Your support and feedback is important to us.
Kind regards
Dinah
Best regards,