Double Billing

In December 2017 we swapped to DStv explora with an extra-view(price lock-down), the decoders were delivered on time but the installers never pitched until I called the Supervisor: Thobeka Zindela and the following day all was sorted after numerous phone calls( had to buy airtime non-stop). In January the old cancelled decoder account was also debited and after numerous calls refund was received. End of January a double amount was debited and again after several calls was told money will be refunded there was a problem with the system, I asked how long will DStv take to cancel this double debit order and was told immediately but this issue is not resolved and am still waiting for a confirmation email and money as promised. DStv should just cancel my account and come and take their decoders. Calling them does not help,always get the famous line: "sorry for your inconvenience will resolve it soon, sending communication to the right department".