PM
Phindile M
1 reviews | Active since Nov 2021
02 Jan 2025, 22:48
Double billed, why?
I don’t even know where to start the way I am so annoyed. My debit order of R549 normally gets deducted on the 25th every month so I figured that since it was Christmas you’d do it before (just like other. Debit orders) but only deducted on the 27th and there was no money on that account on that day. I later decided to pay for it via the online payment option to my surprise I was billed double the amount of which I don’t understand why. Chatted to one of your consultants and they told me stories that I’ve never had before. I can’t pay an amount that I’m not sure where it’s coming from. I was happy to pay the R 549 and also the connection fee but to my surprise there is also reversal amount of which I don’t understand where it’s coming from. I’ve been disappointed but DStv so many times now and I don’t know why you don’t realise that the reason you lose so many customers it’s because of your dishonesty. please assist in fixing this. I can’t pay for things I don’t know of.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Jan 2025, 22:53Hi Phindile,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Jan 2025, 22:53
Official
Hi Phindile,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
PM
Phindile M's updateReviewer Update
02 Jan 2025, 23:09Last time I was not assisted at all, I ended up having to pay money that I don’t know of. Why do you do this? Where do you think we get the money from with these unnecessary charges and without communicating with the clients. I don’t like how dishonest and unreliable you are.
PM
Phindile M's update02 Jan 2025, 23:09
Reviewer Update
Last time I was not assisted at all, I ended up having to pay money that I don’t know of. Why do you do this? Where do you think we get the money from with these unnecessary charges and without communicating with the clients. I don’t like how dishonest and unreliable you are.
DStv (MultiChoice)'s replyOfficial
03 Jan 2025, 17:37Hi Phindile,
We hope this email finds you well. We would like to bring to your attention a few important updates regarding your debit order.
As our system does not process debit orders on public holidays, the debit order scheduled for 25 and 26 December was processed on 27 December instead.
Regarding the debit order that was returned unpaid on 31 December, please be assured that it was not double debited.
Currently, your account reflects a credit balance of R91.00. Your next debit order of R458.00 is scheduled for 25 January 2025.
If you have any questions or concerns, please do not hesitate to contact us.
Thank you for your continued support.
Kind regards,
DStv: Hello Peter Team
We hope this email finds you well. We would like to bring to your attention a few important updates regarding your debit order.
As our system does not process debit orders on public holidays, the debit order scheduled for 25 and 26 December was processed on 27 December instead.
Regarding the debit order that was returned unpaid on 31 December, please be assured that it was not double debited.
Currently, your account reflects a credit balance of R91.00. Your next debit order of R458.00 is scheduled for 25 January 2025.
If you have any questions or concerns, please do not hesitate to contact us.
Thank you for your continued support.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jan 2025, 17:37
Official
Hi Phindile,
We hope this email finds you well. We would like to bring to your attention a few important updates regarding your debit order.
As our system does not process debit orders on public holidays, the debit order scheduled for 25 and 26 December was processed on 27 December instead.
Regarding the debit order that was returned unpaid on 31 December, please be assured that it was not double debited.
Currently, your account reflects a credit balance of R91.00. Your next debit order of R458.00 is scheduled for 25 January 2025.
If you have any questions or concerns, please do not hesitate to contact us.
Thank you for your continued support.
Kind regards,
DStv: Hello Peter Team
We hope this email finds you well. We would like to bring to your attention a few important updates regarding your debit order.
As our system does not process debit orders on public holidays, the debit order scheduled for 25 and 26 December was processed on 27 December instead.
Regarding the debit order that was returned unpaid on 31 December, please be assured that it was not double debited.
Currently, your account reflects a credit balance of R91.00. Your next debit order of R458.00 is scheduled for 25 January 2025.
If you have any questions or concerns, please do not hesitate to contact us.
Thank you for your continued support.
Kind regards,
DStv: Hello Peter Team
Best regards,