double billed on one account and switch off my services even after a payment

i am ****** ****ed at the fact that this month is paid an amount of R2370 to settle the outstanding explora and paid my normal compact amount and now my decoder connection has been switched off because some one keeps on double billing my ****** account. yesterday i spoke to a Phumelele bidi who was going to escalate this matter to the relevant billing department and clearly she did not do her job as much as she did not even know it when i spoke to her over the phone. i want someone to tell me if this was refered by her to be correct and if not why did she not do it and corrective measures to be taken because i have made my payments and a service has to be provided but i just get **** service and get my decoder switched off. and i want my decoder switched back on today and will not be making any calls to your office because this will be the 2nd time ill be calling for my decoder to be switched back on. we are ****** hell paying alot for **** content that played 20 years ago and than get this ****py service yet again. we are so waiting for a company that will trully challenge you guys.