Double billed for greediness & don't have the words for rendered service provided

Here’s a polished draft that keeps your frustration clear but makes the message more coherent and impactful — suitable for a complaint email or post without losing your voice:

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Subject: Extremely Disappointed with DFTB Service

I am extremely disappointed with the level of service I’ve received. No wonder so many people are unsubscribing and moving to other platforms — the experience I’ve had shows why.

I recently changed my payment plan — I was on a price-drop plan which ended, and I requested to move to another plan. That transition was done without issue. However, on the 26th, my subscription was suddenly disconnected, even though I have a mandated debit order set for the 27th.

I called your support line and spoke to an agent who tried to assist, but the issue was never resolved to my satisfaction. Instead, it seems the priority was simply to make sure your treasury coffers were topped up rather than to fix the problem.

To make matters worse, I have now been debited twice — I can clearly see both charges on my statement — yet my service was cut off. In the process, all the other linked subscriptions, including my Showmax account (which had been working fine), were also disrupted.

Dstv needs to take a hard look at its processes and customer service. This experience has been frustrating and unacceptable. If this is how issues are handled, it’s easy to see why customers are leaving.

Unnecessary greediness is not warranted, maintaining your loyal, long serving clients is what should be your mission focus!!!!!!