NB
Nomsa B
1 reviews | Active since Aug 2021
05 Aug 2021, 20:30
Double billed for a compact view
I have a subscription with DSTV SA multichoice. My monthly fee is approx R540. But am shocked this month am billed over a thousand rand. When I enquire with DSTV I was told that I owe them a month's subscription. How is that possible even on late payment they cut off the viewing. So a debt for a month, they didn't cut off my viewings and decided to bill me the doubled amount. DSTV stop reaping us. Your fees are ridiculous for a compact subscription. How on earth could it be +R1000 for a compact viewing. Worried customer
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Aug 2021, 23:47Hi Nomsa Brown,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2021, 23:47
Official
Hi Nomsa Brown,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Aug 2021, 18:41Hi Nomsa Brown,
We are looking into your account query and we will provide you with feedback timeously, and we apologize for the delay in advance. We appreciate your understanding and patience.
Kind regards,
DStv: Hello Peter Team
We are looking into your account query and we will provide you with feedback timeously, and we apologize for the delay in advance. We appreciate your understanding and patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Aug 2021, 18:41
Official
Hi Nomsa Brown,
We are looking into your account query and we will provide you with feedback timeously, and we apologize for the delay in advance. We appreciate your understanding and patience.
Kind regards,
DStv: Hello Peter Team
We are looking into your account query and we will provide you with feedback timeously, and we apologize for the delay in advance. We appreciate your understanding and patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
NB
Nomsa B's updateReviewer Update
11 Aug 2021, 07:53I think this has taken long than anticipated. I am still waiting for your feedback at that time without TV viewing because you cut of my subscription. There is no way am paying +900 on compact subscription. This is so sickening.
NB
Nomsa B's update11 Aug 2021, 07:53
Reviewer Update
I think this has taken long than anticipated. I am still waiting for your feedback at that time without TV viewing because you cut of my subscription. There is no way am paying +900 on compact subscription. This is so sickening.