CN
Candice N
1 reviews | Active since Sept 2019
29 Mar 2020, 20:04
Double billed
Cannot get hold of Dstv, there is an error on my billing account, I have been double charged on my account when I attempted to upgrade to compact today via the app. I wanted to pay my account so that the upgrade would take place but I am not paying double to do that. Calls are never answered,nor Facebook or messenger and the WhatsApp does not have the facility to log an account query. Absolutely disappointed
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Mar 2020, 20:43Hi Candice,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Mar 2020, 20:43
Official
Hi Candice,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
CN
Candice N's updateReviewer Update
30 Mar 2020, 16:34My query has since been resolved, thank you DSTV
CN
Candice N's update30 Mar 2020, 16:34
Reviewer Update
My query has since been resolved, thank you DSTV