Double billed and no resolution

I hope this review will help resolve my issue. I was double billed by multichoice in one of the previous months. I kept on calling to rectify this and they kept on escalating it to the accounts department as the call center agents can't authorise the reversal. I had to constantly reverse the debit orders every month and make payment myself because it's always double the normal subscription. Multichoice accounts department is not doing it's job. What an inconvenience!