MK
Mokgwaetsi K

1 reviews | Active since Jul 2011

01 May 2024, 17:36

Double billed

My old decoder got dameged and stopped working. I bought a new decoder and connected it. Called the call center explaining that they must activate the new decoder. Initially I had to pay R125.10. To my surprise the amount doubled to R250.20 I actually paid for the two decoders without being aware. The old decoder got activated too.I only use the new decoder. Please refund my R125.10

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 May 2024, 17:38
Official
Hi Mokgwaetsi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team