TT
Tania T
1 reviews | Active since Oct 2016
04 Jul 2017, 19:59
Double billed
<p>Last month it was my fault, I had been ill and forgot about my debit order. Immediately phoned Dstv to retake debit order, not only did they not know but a week later still could t retake the debit order. I was advised to do an EFT which I did. After the 4th phone call they still hadnt allocated the payment now this month they took a double debit. Now I'm out of pocket and still clueless as to where my EFT has gone</p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Jul 2017, 08:16Dear Tania
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply05 Jul 2017, 08:16
Official
Dear Tania
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Jul 2017, 08:35Dear Tania
Thank you for bringing your query to our attention.
As discussed, kindly send me the proof of payment for the EFT payment to process the refund back to your bank account.
My email address is ***.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply05 Jul 2017, 08:35
Official
Dear Tania
Thank you for bringing your query to our attention.
As discussed, kindly send me the proof of payment for the EFT payment to process the refund back to your bank account.
My email address is ***.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Jul 2017, 09:52Dear Tania
Thank you for the proof of payment.
We have processed the refund for an amount of R884.50. The payment should reflect in your bank account today late, latest tomorrow morning.
Please accept our apologies for the inconvenience caused and thank you for your continuous support.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply05 Jul 2017, 09:52
Official
Dear Tania
Thank you for the proof of payment.
We have processed the refund for an amount of R884.50. The payment should reflect in your bank account today late, latest tomorrow morning.
Please accept our apologies for the inconvenience caused and thank you for your continuous support.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Kind regards
Lebogang
Best regards,