TM
Thembisa M

1 reviews | Active since Nov 2017

02 Nov 2017, 11:50

Double billed

I recently changed from compact to price lock. Multichoice has been double billing me for the past 2 months. I called them twice on Tuesday and they said they will escalate my query and call me back to me in 48 hours. Until now I have not received a call from them.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2017, 12:49
Official

Dear Beverly

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2017, 12:49
Official

Dear Thembisa

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2017, 12:49
Official

Dear Thembisa

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2017, 15:20
Official

Good day Thembisa Mvubu

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Your request has been escalated to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,