Dont understand this

Acct No. ***. Sometime before the end of November 2020, I was contacted by Angelo Adams, presumably because I had made a complaint via Hello Peter. This was in relation to opening a new contract as my husband had passed away. He offered me a price lock contract for 2 years for a monthly payment of R878. I accepted this and my first payment (via debit order) was made on 7th December for R859.71. On 2nd January 2021 an amount of R968.00 was deducted from my savings account. I queried this deduction this morning and was advised that there was R100 deduction (cannot recall the term used) in order that I be able to record, play back, get catch up, etc etc. I was never advised of this additional deduction and I find it extremely bad business practice not to advise clients of such dedctions. I wold have thought that the monthly fee included all facilities. I am not at all impressed with Multichoice and can understand why so many viewers are moving to Netflix