1 reviews | Active since Jul 2024
Dont try to subscribe!
We tried to change to DSTV Premium Streaming from Premium (decoder) beginning of May. This was because Netflix does not support a 10 year old TV & we needed a streaming box. I paid for DSTV online & all good for the first month. Then we were cut off due to non payment (we have asked for this to be a recurrent subscription) so I paid again in the beginning of June R749 (I think) that DSTV were "unable to allocate" so we had no DSTV for most of June. Spent days online - eventually told to use the App - again paid DSTV and enjoyed the service for a week 2 July an automatic message that R611.57 was paid to DSTV - i was lured into a false sense of success! 4 July DSTV reports "no subscription" on my TV. App tells me i owe another R747.45 (which is the wrong amount anyway) they do not reflect my previous payments. The online help chat is pointless with no comprehension of the problem but endless personal data requesting. The help desk call line, after going through all the options - either ends distorted response or the operator unable to hear the conversation. Useless and we are very disappointed - no wonder they are in business problems
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
Had DSTV wanted to communicate, they would have - they haven't.
When they acknowledged one of my past payment (Friday of the last long weekend), I was told my funds had reflected as paid but were not allocated - this was to be resolved in 24-48 hours. Next I heard was that Monday - my subscription had been cancelled due to non payment.
This Friday I completed their request for assistance - still waiting & the above is their response.
Rating = Zero Stars
Had DSTV wanted to communicate, they would have - they haven't.
When they acknowledged one of my past payment (Friday of the last long weekend), I was told my funds had reflected as paid but were not allocated - this was to be resolved in 24-48 hours. Next I heard was that Monday - my subscription had been cancelled due to non payment.
This Friday I completed their request for assistance - still waiting & the above is their response.
Rating = Zero Stars
Following this review, and DSTV's confirmation they would attend to it - on 7 July they took another R798 off my account automatically and ... still no service!
This is beyond incompetence and is probably *******!
Following this review, and DSTV's confirmation they would attend to it - on 7 July they took another R798 off my account automatically and ... still no service!
This is beyond incompetence and is probably *******!
But this only after sending our a survey asking why we are leaving, which survey had few options and certainly no place to ask if we could please continue.
This company deserves to not be doing well
But this only after sending our a survey asking why we are leaving, which survey had few options and certainly no place to ask if we could please continue.
This company deserves to not be doing well