BJ
Bronwyn J

1 reviews | Active since Nov 2016

24 Jul 2020, 09:42

Don't like to pay back

DSTV is the most pathetic company I have ever dealt with. They quick to debit your account for ****py service but neglect to pay back your money with endless promises. DSTV Multichoice I WANT MY MONEY BACK TODAY!!! I am taking this further. Tired of your empty promises of the funds were released and the money should be in your bank account. Sort yourselves out

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jul 2020, 09:52
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jul 2020, 12:22
Official
Dear Bronwyn,

Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness

Kindly note, as per telecom, please allow us to investigate the reason for the delay in getting the credit refunded. Please be assured that it will definitely be processed and we will be in touch to provide the necessary feedback. 

Kind regards,
Dstv: Hello Peter Team 

Best regards,