PO
Paul O

1 reviews | Active since Sept 2015

09 Sept 2015, 09:48

DONT GO TO BENONI CAR RADIO DSTV

I phoned DSTV help desk to find out more of the SD decoder that they trade in on the new Explora they where very helpfull but gave me Benoni Car Radio to go to upon my arrival i saw a long line waitting to get attended to of about 30 people so i waitted 1 hour later in the still waitting some gentlemen walks in with a lady she stands in the line he walks around the line has a word with the person behind the counter he calls the lady that came in with him go sit around the corner on a sofa and gets helped straight aways i then asked the manager Jenny van Graan why does he get special treatment she said he was there this morning and anyway we have a sign to please be patient brushed me off. There was 1 person helping the people in the line i phoned DSTV help desk spoke to MANDLA and told min the story he said he would phone the store to find out what was going on some other person then walked around to tell Mandla that he had 5 techs helping people which was a lie. After 2 hours eventualy got served the lady helping me tells another half an hour to upgrade the new decoder me personally will never go back to that store. if you want bad service try them see what you get a rood manage

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jun 2016, 14:33
Official

Dear Paul

Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received

We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.

We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.

Kind Regards,

MultiChoice - DStv Support @ Hello Peter