Don't get struck by lightning - replacing your decoder (cash purchase) means no service

In short. I pay DSTV on fixed pricing every month via debit order. On 13th of November my DSTV decoder was hit by lightning. On 16th of November a representative of DSTV - ELECTRO SAT installed my new decoder. I cannot explain in a few words the terrible time we had from a totally drunk representative. That is a further complaint. Incorrect information was given by the representative regarding Serial Number to the call centre. On Friday evening I phoned, corrected it and obtained connection. I then had major problems connecting my XTRA VIEW . After numerous phone cals and having to purchase a splitter (not installed by DSTV) my XTRA VIEW came up. Both systems are running perfectly now. BUT - I cannot get DSTV NOW or DSTV LIVE channels (I can log on). When I phone in a recording tells me I owe about R960 . I speak to a representative who agrees I owe NOTHING. It will be fixed. We will escalate. Minimum of 10 calls. I used the live chat on DSTV NOW/LIVE twice - they will escalate. Ask to speak to a supervisor or manager - sorry will not help they will also have to escalate. I have been a customer for more than 18 years, never missed a payment and just because I change my decoder I cannot get the services I have paid for. DSTV your monopoly will soon be eroded if you treat your customers like this.