GL
GERRARD L
1 reviews | Active since Mar 2009
05 Feb 2015, 20:47
Dont follow instructions
I added another package to my current subs and distinctly told the agent to make sure that the new subs must be converted to compact this month. My bank account is now debited for 2 premium services. Why cant people follow instructions i hope the call was recorded. Please convert the new service into compact immediately and refund my balance.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Feb 2015, 15:16Hello gluke,
We tried to contact you on your mobile number provided, however you were not available.
We would like to sincerely apologise for the delay and any inconvenience caused.
Please refer to your personal e-mail address for further information with regards to your account status.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We tried to contact you on your mobile number provided, however you were not available.
We would like to sincerely apologise for the delay and any inconvenience caused.
Please refer to your personal e-mail address for further information with regards to your account status.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply06 Feb 2015, 15:16
Official
Hello gluke,
We tried to contact you on your mobile number provided, however you were not available.
We would like to sincerely apologise for the delay and any inconvenience caused.
Please refer to your personal e-mail address for further information with regards to your account status.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We tried to contact you on your mobile number provided, however you were not available.
We would like to sincerely apologise for the delay and any inconvenience caused.
Please refer to your personal e-mail address for further information with regards to your account status.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta