1 reviews | Active since Apr 2014
Dont ever agree to a DEBIT ORDER from multichoice.
On the 07/04/2015 multichoice decided to debit me for R1410.00 for a subscription which is normally R670.00 pm. this is not the 1st time that they have debited me for a crazy amount. I contacted their call center, they advised me that it is payment for a dstv explora which I cancelled. the explora was never delivered and I cancelled the deal. I now have to pay for something that I have never received. I was assured that there would be no additional costs. Before changing to debit order, I paid R670.00 pm with no issues, but all of a sudden the moment I changed to debit order, they feel they have the right to debit me for whatever they feel like, I am waiting for over 2 weeks for someone to contact me regarding this, 2 WEEKS!!! This is ****************. Stick to cash payment everyone, ignore the adds to change to debit order.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your contract has been cancelled and the billing on your account has been correct.
Please be advised that your debit order was returned by the bank as a result subscription for the month of April 2015 is due.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your contract has been cancelled and the billing on your account has been correct.
Please be advised that your debit order was returned by the bank as a result subscription for the month of April 2015 is due.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert